General FAQ's

When Do Orders Ship?

Nearly everything on the site is Made to Order, as much of what is offered can be customized, or by the availability of materials on hand. I try to make sure that shipping is within a one to two week time-frame to work in conjunction with family life as well. That is between this main location site as well as Etsy.

Enamel pins, and other smaller items are within a couple days with exceptions to pre-orders as it involves waiting on a manufacturer to produce these pieces.

Do You Ship Internationally?

Yes! No. The answer is both.

For Domestic US orders - this site is the best option for that. Not only are the prices closer to my in-person event pricing deals, but also is more easier to handle commissions as well.

International Orders are best handled via Etsy - this being they have an integrated VAT system for countries that process it, and is an automatic, no hassle system in that regard so you aren't double-charged on entry into customs. The prices are slightly higher to deal with the ever-evolving issue that the platform more often than not penalizes businesses with extra fees; this is something I cannot unfortunately change.

If you see something you like, please message me and I can create a listing specifically for those items to accommodate them on Etsy.

Returns?

As nearly everything is done to order, returns are a very limited case by case basis and generally not applicable.

If there is issues with your purchase (IE. Damaged/broken/missing pieces) we can happily fix the problem.

Custom specific orders - for example - something monogrammed, or color choice specific that isn't in the general lineup or the like - cannot be refunded. Please be highly aware of the choices made when purchasing.

Do You Take Commissions?

We do! (Within Reason.)

A lot of items we are able to customize from start to finish - and more often than not one of the most frequent requests are for personal color or shader types, add-ons, name personalization, etc.

This also extends to a degree to custom commission pieces. If you have an idea or have seen something we've done at a convention or on the site, please feel free to get in contact with us about these via the Contact form, or email at: aphelions.rest@gmail.com and provide some details (references are also greatly helpful!) and we will get in touch with you as soon as possible.

Vending Locations?

Throughout the year we do select conventions, and will be branching out into more that fit our items and vending criteria. If you have suggestions of places along the East Coast let us know!

Each year will always include:

Playthrough Convention - Raleigh, NC

GCX Gaming Community Expo - Orlando, FL

I Need A Gift, FAST! HELP!

Depending on the item, some orders can go out relatively quickly. This does not guarantee a fully customized piece (and can greatly depend on the materials its made from as some take time, in particular 3d printed pieces and preparation time.)

Also, as always I am at the mercy of the postal services. Once it is out of my hands I can only go as fast as the delivery is. Rush orders within the right specifications can be upgraded for a rush upgrade postage fee. This will vary depending on time frame needed and by whatever the seasonal rates are.

What is the Airspeed Velocity of an Unladen Swallow?

I don't know, African or European?

Bonus points if you know the reference.